Membership Instructions & Help

Visit the Membership System (U-MAS) using the button below in order to join, renew your membership, update your membership details or enrol in courses. (U-MAS will open in a new tab on your web browser.)

Open Membership System (U-MAS)

Help / FAQ

I’ve forgotten my password / membership number / all my membership details, what do I do?

  1. Open Membership System (U-MAS)
  2. In U-MAS, click the Login link on the left side menu.
  3. Click the appropriate link near the bottom of the screen:
    • Forgot password: Fill in the form in order to receive a password reset authorisation code by email. Then, enter the code along with a new password, and submit the form.
    • Forgot member number: Fill in and submit the form in order to retrieve your membership number.
    • Forgot all login details: Fill in and submit the form. A staff member will contact you with login details.

How do I join?

New members can join from 1 December 2022.

  1. Open Membership System (U-MAS)
  2. In U-MAS, click the Join link on the left side menu.
  3. Fill out the form, making sure you complete all items with an asterisk (required). Use the Next button to move through the pages of the form.
  4. Choose a password. In part 3 you need to choose a password. Your password must be 8-20 characters long, must contain a mix of uppercase and lowercase letters and numbers, and must not include any of these characters: <>\&
  5. Tick your agreement to the Terms and Conditions
  6. At step 4, review your form for completeness and correctness, then click the Submit button.
  7. If you cannot join online, please complete a New Member Enrolment form (available shortly) and bring it to the U3A Nunawading office.

For more details on memberships, visit the memberships page.

How do I renew my membership?

You can renew your membership online by:

  1. Open Membership System (U-MAS)
  2. In U-MAS, click the Login link on the left side menu.
  3. Login with your membership number / email address and password.
  4. Enrol in one or more courses (see below).
  5. After enrolling in at least one course, you can pay your membership renewal fee.
  6. If you cannot enrol online, please complete a re-enrolment form (available shortly) and bring it to the U3A Nunawading office.

For more details on memberships, visit the memberships page.

How do I enrol in courses and pay my membership fee?

  1. Open Membership System (U-MAS)
  2. In U-MAS, choose the Login link in the left side menu, and login with your membership number / email address and password.
  3. Click the Courses link in the left side menu.
  4. To select a course, click the course name in the list to open up the course details, and then click the Add To Cart button at the bottom of the course detail.
    • Note that if you do not already have a membership subscription for the current enrolment period, a subscription will be automatically added to your cart when you add the first course.
    • Initially you can only select three courses. This gives all members the opportunity of being accepted into at least one course of their choice. This limit will be raised to 10 on 6 December and you can go online again and make further selections. Computer courses and selecting to Volunteer are not included in your first three choices.
    • Consider becoming a volunteer. You can indicate your interest by selecting one or more of the volunteer “courses” listed. See more about volunteer opportunities on our Membership page.
  5. If you would like to view the courses that are already in your cart, click the Cart icon at the top of your screen (wide screens) or bottom of your screen (smartphones).
  6. When you have finished selecting courses and are ready to confirm your selections, go to the Checkout link in the left side menu.
  7. If there is a membership subscription in your cart, you will need to tick the checkbox to agree to the membership Terms & Conditions.
  8. Click the Checkout button.
  9. Once the checkout process is complete, your invoice will be displayed. If the invoice includes a membership subscription fee, this will need to be paid either online or at the office:
    • Paying online: You can pay immediately using the PayPal button displayed on the invoice. Note that you can use a credit card to pay via PayPal, even if you don’t have a PayPal account.
    • Paying offline: Print two copies of the invoice and bring them to the U3A Nunawading office where you can pay by cheque or credit card. No cash is accepted.

Please note:

Restricted Courses: Some classes have a restriction on them due high demand. Therefore, you will only be able to enrol in one restricted class within a course group. These classes are marked with an R in the course code. If you enrol in a Restricted class you will be advised by email if you have been accepted.

Zero-marked Courses: If you enrol in a class that show a class maximum enrolment as Zero, you will be waitlisted initially because Leaders of these classes have indicated that a certain skill level is required. You will be advised by email if you have been accepted.

What is the enrolment timeline for 2022?

How do I edit my member details?

  1. Open Membership System (U-MAS)
  2. In U-MAS, choose the Login link in the left side menu, and login with your membership number / email address and password.
  3. After login, your member details will be displayed.
  4. Update your details as required. Particularly, make sure that your email address and emergency contact details are correct.
  5. Click the Save button.
  6. Logout in the left side menu.

How do I report my absence from classes?

If you know you are going to be absent on a future date, please indicate when you will be away on the class roll.

If your Class Leader has given you their email address you can email the Class Leader direct. Otherwise, you can email or call 9878 3893.

I have other questions, or I need additional assistance

Our office hours are 9.00am – 3.30pm Monday to Friday during Term time. Inquiries can be made:

  • In person – by visiting the Nunawading Community Hub, 96 – 106 Springvale Road, Nunawading during office hours.
  • By phone – by calling 9878 3898. If the phone is unattended, you can leave a message and one of our volunteers will call you back.
  • By email – general inquiries should be sent to and course inquiries should be sent to

View enrolment videos

2022 enrolment videos coming shortly. The ones below are from 2021 enrolments.

Here is a slideshow document explaining the differences for 2022.

The following videos are extracted from recordings made during Zoom sessions on ‘How to enrol online’.

How to enrol online using a computer (section from the webinar recording)
How to enrol online using an iPad or tablet (section from the webinar recording)
How to use the filter when enrolling online (section from the webinar recording)
Enrolling online – login problems

Downloadable User Guides

Enrolment Forms

Enrolment forms are required if you are not enrolling online.

Completed forms can be left at the U3A Nunawading Reception Desk, Nunawading Community Hub, 96 – 106 Springvale Road, Nunawading during office hours.